FAQs

Can members of the public who are not Police Officers join the Police Credit Union?

Yes. We have open membership.

If I open my account at one branch, can I do a transaction at another branch?

Yes you can. All your information is digitally stored and accessed throughout the Police Credit Union networked branches.

If I only have one form of National ID, can I still become a member of the Credit Union?

Yes you can. We understand persons may only have a National ID which would be accepted on a case by case basis.

What if I am renting and do not receive a utility bill?

You may submit your rent receipt to verify your current address.

What should I do if I misplaced my Passbook and cannot recall my account number?

Simply visit the Credit Union and provide your full name and identification to the representative who will be able to provide you with your account number and other requested information.

If I live abroad, can my pension payments be deposited to my account?

Yes it can. Once all documentation has been submitted, we can facilitate and accept the monthly payments.

If my son or daughter is not in possession of a Passport, can he/she still apply for membership?

Yes, all juvenile applications, once submitted with the requested documents, may apply for membership, whether they have a Passport or not. For those who possess a form of ID (Passport and/or National ID), it is encouraged to have these submitted for records purposes.

Can I conduct transactions on behalf of my spouse/child/parent/sibling or a relative?

Yes you can. To conduct transactions on behalf of another member of Police Credit Union, you would need to have Power of Attorney unless you are the parent of a juvenile member.

What if I don’t know anyone to recommend my application? What should I do?

Submit your completed application form, with the necessary supporting documents. Applications without a recommender are reviewed on a case-by-case basis and put forward for recommendation by a member in good standing.

If I wish to update my account with new documents such as new ID or change in address, can I email my documents?

Yes you can. You may also need to complete a Know Your Customer (KYC) or a Maintenance form along with submitting supporting documents. You can contact us before hand and we will provide you with all the necessary details.

I have been a member for two (2) months. Can I take a vehicle loan?

New members (less than six months membership) can only access our Share Incentive Loan or Personal Loan. All other loans will require the member to have at least six (6) months membership and a pattern of regular saving.

Can I qualify for a loan online if I complete the form online?

No, all loan applications completed and submitted online will require further processing once it reaches the Loans Officer. Our e-loan service is a pre-approval process to facilitate quicker transactions for members seeking a loan at the Credit Union.

If I already have a loan at the Credit Union, can I access another loan?

You may be able to access another loan based on your current shares and ability to repay. Should you desire to access another loan, inform your Loans Officer and he/she will provide the necessary financial advice on the matter.